Shipping policy
iSurprize is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The name “iSurprize” does not appear anywhere on the outside of your package.
Shipping Time
We will process your order and arrange for shipment as soon as possible within 7 days after you place the order. In case of special circumstances that may cause a delay in shipping, we will contact you in time and inform you of the estimated shipping time.
We will process your order and arrange for shipment as soon as possible within 7 days after you place the order. In case of special circumstances that may cause a delay in shipping, we will contact you in time and inform you of the estimated shipping time.
Logistics Distribution
We will select the appropriate logistics partner based on your shipping address to ensure that the goods can be delivered to you safely and quickly. You can check the logistics tracking information in the order details to keep track of the progress of your package.
We will select the appropriate logistics partner based on your shipping address to ensure that the goods can be delivered to you safely and quickly. You can check the logistics tracking information in the order details to keep track of the progress of your package.
Transportation Time
The transportation time will be affected by various factors, including but not limited to your shipping address, logistics transportation method, and force majeure factors such as weather. In general, the transportation time for international orders is within 30 days. However, the specific time may fluctuate, please wait patiently.
The transportation time will be affected by various factors, including but not limited to your shipping address, logistics transportation method, and force majeure factors such as weather. In general, the transportation time for international orders is within 30 days. However, the specific time may fluctuate, please wait patiently.
Receipt and Inspection
When you receive the package, please be sure to sign for it in person and carefully check whether the goods are intact. If you find any problems with the goods, please contact us in time and we will solve the problem for you as soon as possible.
When you receive the package, please be sure to sign for it in person and carefully check whether the goods are intact. If you find any problems with the goods, please contact us in time and we will solve the problem for you as soon as possible.
Logistics Costs
We will provide you with the most suitable logistics distribution method based on your order amount and shipping address, and charge the corresponding logistics costs. The specific logistics costs will be displayed when you place the order. Please confirm that they are correct before making the payment.
We will provide you with the most suitable logistics distribution method based on your order amount and shipping address, and charge the corresponding logistics costs. The specific logistics costs will be displayed when you place the order. Please confirm that they are correct before making the payment.
After-Sales Service
If you are not satisfied with the logistics service in any way, please feel free to contact our customer service team and we will do our best to solve the problem for you. We are committed to providing you with a high-quality shopping experience and hope you will be satisfied with our logistics service.
If you are not satisfied with the logistics service in any way, please feel free to contact our customer service team and we will do our best to solve the problem for you. We are committed to providing you with a high-quality shopping experience and hope you will be satisfied with our logistics service.